VG HAIR SALON POLICY

Reservation Scheduling & Cancellations

Your visits with us are very important to the VG Hair Design Studio team! We hold a reservation just for you and ask that if you must cancel or reschedule your service, please provide us with at least 48 hours advance notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. As a courtesy, we do text and/or email to confirm the date and time of your reservation at least 24 hours prior to your scheduled service. If we are unable to reach you, please understand that it is your responsibility to remember your reservation dates/times to avoid cancellation fees. You’re always welcome to call and double check any appointments if you’re unsure. 

Beginning in July, we will hold debit/credit card information on file for all reservations. Any reservation canceled within 48 hours will be charged 25% of the service. Same day cancellations will be charged the full price.

Consultations for any service will be charged a $50 fee which may be applied to a future service (eg: cut, color, etc.) 

Deposits & Payment Acceptance

All new clients will require a deposit of 50% of the total of your anticipated services. Deposits may be paid through Venmo, Zelle or you may call the salon to pay over the phone via credit/debit card. All services must be paid in full at checkout.

Deposits will be forfeited for any no show. Reservations canceled within 48 hours may be rescheduled, pending stylist availability. If you must cancel or do not show up for a rescheduled reservation, you will forfeit your deposit. We do of course understand that unavoidable issues come up and will do our best to work with you in case of an emergency. However, if last minute cancellations or ‘no shows’ become a habit, you will be unable to make reservations ahead of time and can only make reservations day-of.

We do not accept American Express or personal checks.

Our software does not allow gratuities to be added to credit/debit card payments; cash or Venmo are recommended to tip your stylist.

Additional Policy Changes

We request that clients receiving any color application service arrive with clean and dry hair. Pre-wash before color services will be assessed a $25 service charge. If your stylist advises a pre-wash is needed due to the condition of your hair and you opt-out, we cannot guarantee the results of your color.

Clients may request a touch-up or ‘re-do’ within 7 days of original service.

Clients booking a color correction or extensive color changes must sign a service agreement form.

Clients will be provided an estimate of service pricing during/following an in-person consultation only; we cannot provide estimates over the phone/via email. Please feel free to ask your stylist for a breakdown of the pricing prior to service completion.

Clients under age 18 must receive parent/guardian approval; a parent/guardian must be present at the time of consultation.

We love family and friends and hope you will recommend us to them! However, please do not bring additional guests to your reserved service time. This especially includes children as there are sharp tools and cleaning agents being used at any given time.

Please do not walk around while your color/highlights are in process with the exception of bathroom breaks.

We want you to leave looking your best and we must protect the integrity of the products being used, as well as your safety. To that end, please no eating while services are being performed, especially during color application.

Finally, parking is available for up to 2 hours in the municipal lot directly behind the salon. You may pay at the meter or via the Passport Parking app. If your service will take longer than 2 hours, pay at the meter first and pay again via the app afterwards as you cannot extend a parking session on the app. When feasible, we are happy to help with getting your parking space paid, however, we are not always able to stop and assist. Please ensure you are prepared in order to avoid getting a ticket.

We appreciate your business and understanding of our updated policies! We look forward to seeing you in the salon soon!